Reviews

I had a problem with my vehicle return. There were disagreements with the old management. But General Manager Marwan, manager Dylan and sales consultant Gill acted as befits of volkwagen and solved the problem quickly. Thank them. See you again in the future.

I recently had the pleasure of working with Milan, at VW, and I can honestly say it was one of the best car-buying experiences I've ever had. From the moment I walked onto the lot, Milan was friendly, professional, and knowledgeable. He listened carefully to my needs and budget, and then helped guide me towards vehicles that fit my criteria. He never once tried to push me towards a car that was outside of my budget or didn't meet my needs, which I really appreciated. Throughout the process, he was incredibly patient and responsive. He answered all of ...

Johnny was great and super helpful! We just picked up our 2023 Atlas and are very happy! Customer service at this location is awesome!

What an amazing experience buying a car from these guys. Everyone is so friendly and they work with you. We have been shopping for a car for awhile and this by far was the best dealership we have been to. Such a friendly atmosphere! Johnny was so easy to deal with as a sales rep. Josh and Oliver were amazing in answering all our questions and paperwork. Highly recommend!!!

Gill was an absolute pleasure to deal with. From the moment he found us in the parking lot, he immediately made us feel comfortable with a non pressure approach, giving us space when needed but there to answer any questions with patience. Made the stress of buying a new car an easy and memorable day and couldn’t be happier with the purchase we made. Left there today with an equally great experience picking up the car and left there feeling like a pro with his demonstration of all the features included. Highly recommend Gill for your car buying experience ...

Kyle Geiss at Parts and the team at service John was very helpful and knowledgeable about the products and provided recommendations on the recent winter tires purchased for a Taos. They went above and beyond to have client preferences at top of mind and made the swap seamless. Kyle was very prompt and quick to reply to emails and requests. Great people to work with at St. Catharines VW!

Super friendly service techs! Found the parts I needed over the phone and got them delivered in next day! Overall great experience with these guys and would highly recommend them! Kyle Geiss worked his magic and I’m back on the road!

There are no words to describe how satisfied I am with this location's service. 1) Johnny was amazing at the time of me buying the vehicle - Atlas Cross Sport - Exec line, His knowledge on what I was looking for and never to be pushy, inspired me. He is a great person to deal with and trust me, he will remember you even after 2 years, just the way he did today. 2) Justin on the other hand, is a great person, I had a minor issue on an item, and despite the threshold of time, they still kept their promise ...

Brought my Mk.4 Jetta City into service, staff was very nice and helpful, prices were fair and the service was completed incredibly quickly. I would bring my car here again for other services in the future.

Krys in service displayed fantastic communication from start to finish.

5 Stars for CJ for getting me my new Taos!

Picked up a pretty much brand new gli last week, Ceara made the experience super easy and fast, highly recommend talking to her if you’re looking for a new vehicle.

What a truly wonderful experience here at this dealership. This was my first stop in the search for a brand new car. I had planned to search for many different makes of cars but my mind was made up when I came here to St. Catherine’s Volkswagen. The service was stellar from the reception, sales , finance and service departments. Gil was my sales representative. He was so informative patient and kind. Being a senior woman, I was treated like gold and with not an ounce of pressure. In just a few hours I had the car ordered and the ...

The entire team at St Catharines Volkswagen were a pleasure to do business with. While times are challenging to say the least the entire team did their best to offer resolution. Special shout out to Ben and Oliver, thanks for delivering as per our arrangement. You were a pleasure to deal with!

Great Experience. Joseph, Johnny, and Oliver were fantastic in helping provide an informative, efficient and enjoyable purchase experience. Didn't have the precise model I wanted on-site but were able to locate and obtain one in very short order. Thank you!

I strolled in last week and was met with a bright smile from the lovely receptionist Shirley. Then I didn't have to wait for long and Johnny quickly came over and listened intently on my car needs and found the perfect car for me and my family. I felt comfortable and at ease this whole process. Josh was very kind and helped us with our financial details and warranty options. Then, Oliver was ready for us and did a great job with finalizing our purchase and helping us with picking up our vehicle. Karen also very nice! Overall, we ...

The service was amazing at this dealership. All the employees and staff were extremely helpful, friendly and professional. Especially JOSEPH, Martha and Dillon were really amazing got a put a 7-star review for this place. Definitely got a good deal and a solid car!! Ashim

Great experience and nice service

We had the pleasure of working with Ben and Josh with the recent purchase of a Tiguan. Both gentleman went out of their way to make the experience as pleasant as possible. We appreciate the attention to detail and generally just two nice guys to deal with during the process. Many thanks 😊

We worked with Jospeh Sawaf in St. Catherine's, who was very knowledgeable, and answered all the questions we had. We now drive a 2023 Tiguan, which we love! We highly recommend checking out VW St. Catherine's.

Worked with Ben Glauser and Josh Dawe. Both were super helpful and provided very valuable information and service. Not ‘car salesmen’ the kind of guys you could see being good friends with. The entire purchase and trade in experience was outstanding, not to mention the quality of vehicle available through VW. You could tell everyone was customer service and experienced focused. Truly grateful.

Ben Glauser was fantastic to work with! When we realized we weren’t going to be happy with the vehicle we originally selected, as it was too much of a downgrade from what we were trading in, he found us the perfect car for just a little more money. We couldn’t be happier with our 2023 Tiguan Comfortline R-Line Black Edition! Well worth the 5 month wait to arrive and the dealership honoured the trade-in value of our car. That’s a company that stands by their word. Josh was awesome in presenting options for extended warranties and maintenance, no pressure ...

Decided to look into a new suv just before winter for my wife. Ben showed us the Tiguan and she fell in love. Ben was an incredible salesman that knew absolutely everything about the vehicle. The staff were all very friendly and helpful. Great experience. Thanks again Ben!

Went in today to get the stupid locking lug nuts that came with my car (without a key) removed. Fast, courteous, replaced them with standard lugs. Very impressed as it was my first time being a customer!

We’ve been assisted by Ben Glauser during our Tiguan purchase, and he’s been nothing short of phenomenal. He’s knowledgeable, friendly, prompt, and ready to help at every level. Thank you Ben, you’re a gem. Of course Dylan Graham who is a great man, awesome Sales manager and unbelievable problem solver. He did not give up to make us satisfied, leave the dealership with a big smile. I definitely recommend this team and also VW cars, our Tiguan is a beauty. Thank you so much.

Thank you Milan for helping me purchase my Tiguan! Milan was amazing and answered all my questions. His customer service is great, very kind and honest! Martha the finance manager was really helpful in explaining to me all the options for financing the car. Oliver was very helpful with showing me all the features on the car and how they work. I had a wonderful experience at St.Catharines Volkswagen and I am extremely happy with my car!! Thank you

We first started working with Ben Glauser from the Sales team in September 2022. It was our first time going through the car buying process. Ben had the patience to learn our needs and provide us with many excellent options. His guidance and easy going demeanour eventually led us to purchase a Volkswagen Taos, which had everything we wanted! We are thrilled not only with our new car, but the fair price and incredible service! Thank you Ben for a great experience!

Looking online for a VW Beetle, and an ad for a really nice low KMs 2018 Dune Beetle came up from St.Caths VW. We were able to book an appointment to come see it, and went on my next day off. We drove 2 hours to see the car, and where not disappointed! We spoke with Milan from the sales team, who was very pleasant, sweet, and was able to answer any and all questions I had. He was able to give us a trade in quote for my old 2014 Beetle, sight unseen. I got a great price for my car, ...

I visited St Catherines Volkswagen and decided to purchase the '23 Tiguan RLine! The only issue was I had to wait a few weeks to take delivery. The team at St Catherines VW were awesome, they provided a great trade in allowance; arranged for snow tires n rims; provided a lot of really helpful info including updates on the arrival. I would recommend Gil and Josh to anyone!

Thanks to Ben for helping me purchase my VW Beetle. I am so excited to finally get one. I love my little bug. Ben was so helpful and even helped us to get the extras that we wanted to complete the purchase. A special thanks to Oliver for going over all of the paperwork with us and thanks to you both for the nice blue bow on the car when we came to pick it up.

Great customer service, sticking around after closing to help a customer in need. Thanks Dillon and Johnny!

We are so happy with our new VW Atlas purchase. The team at St. Catharines VW was excellent. They provided a smooth, professional and trustworthy experience. Milan, Josh and Dylan were all top notch and offered a quality service going above and beyond. Thank you!

I had a fantastic experience at this dealership! Robert, the general sales manager, was incredibly helpful and knowledgeable and set us up with Ben, whose enthusiasm and help were next level. I felt cared for. Thanks, guys!

Friendly and helpful staff. Prompt service and great experience overall

We had the pleasure of working with Johnny and Martha on purchasing our VW Atlas. Very attentive, friendly, and just overall great to make business with. Thank you both for making it happen for us and we wish you all the best!

I am beyond grateful with my first new car experience. Big shoutout to Johnny & Josh for helping me out with this deal. They were able to work with me and have the deal closed, and approved on the same day. I am soo happy and grateful that I have the opportunity to drive a car that I desire. A big thanks to Johnny & Josh once agin for making this all happen

Johnny Petrowski was amazing to deal with and I'm verry happy with things overall. Highly recommended

Brought in our 2019 Atlas with a check engine light issue. Krystyna West was our service advisor and did a great job communicating with us during the inspection and repairs. Miguel was our service tech who ended up replacing the catalytic converter for our vehicle. Both made the process seem less & easy throughout. Thank you to both. Recommend any type of service at this location. 5star.

Working with Gill, Johnny, Dylan and Josh towards getting my new GTI and my first ever car was a great pleasure, I had to wait a bit to finally get it but the wait paid off greatly and I'm really enjoying my GTI! Really grateful for the help and the experience with the staff.

I couldn’t be happier with the staff at St. Catharines Volkswagen! Went in for a Golf R for my boyfriend and came out with a Golf R & 2022 Taos! Got an AMAZING offer on my 2018 Cruze for trade in! And into something that fit all my wants and needs in a new vehicle. Jonny took care of us even after we got our vehicles. We will for sure be buying from them again in the future!!!

Great customer service. Amazing team that listens and delivers what you need. My sales representative Johnny helped me to get my dream car. The service department is also really good. Aisha from the service department was exceptional.

If you’re in the market for a new car, do yourself a favour and come to St. Catharines VW and ask for Johnny. Everyone here is so friendly. Our family has come to Johnny twice now - In 2021 for a Jetta, and now a 2022 Taos. Love both vehicles. Johnny was honest and reliable, and kept us informed during the entire process. Josh in finance was the exact same - kind, honest, and reliable. Thank you so much to everyone at VW St. Catharines. You have lifelong customers.

John always takes care of me when I come in. He’s a great, friendly guy and I never feel taken advantage of when it comes to what he recommends for my car. Always saving me money where he can and provides great overall customer service!

Johnny was a pleasure to work with. Not only was he extremely dedicated to getting me the best possible deal on my first choice car, the VW Taos, he worked with his team to arrange to have the car delivered me to save me the trip to St. Catherines. I am so impressed with him and his service and will definitely return for future car purchases.

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I was looking to buy a New Atlas Cross Sport I explained what I was looking for, from the test drive to going over all the features Ben suggested the trim package that had what I was looking for and didn't try to push me to a trim package that I didn't want, from working to get the most out of my trade in and getting some thing thrown in, which made it an easy decision to buy. Josh was also great in going over all extra features and again didn't push me to buy anything I ...

We recently purchased 2023 Atlas. We had an awesome experience with Simranjot Singh Gill. He is very knowledgeable and friendly. I will highly recommend his services to my friends and family. 🎉🎉

I landed at this dealership when my normal dealership (in Newmarket) gave me the runaround about the electronic hookup required to use the hitch on my 2021 Atlas R-line. In fact, they actually told me that my car didn't come with the electronic wire required-which made NO sense to me. What a difference at St Catharines VW! Michelle was incredibly helpful and got all my questions answered. My service appointment was excellent. They did a complimentary 30 point check up and discovered that my alignment was off. Every single person that I came in contact with was pleasant and helpful. I ...

Bought my first Volkswagen from this dealership and I am super impressed with the customer service. Gill answered all of my questions (and I had a lot of them!). The finance department explained everything to me in terms I could understand. They have a friendly and knowledgeable staff and I would recommend them to anyone! Thank you Gill and Martha for making this a stress free experience!

We just purchased a gorgeous VW Atlas and couldn’t be happier!! Johnny was absolutely a dream to work with!! If you are looking to buy a vehicle, you need to contact him. His energy is contagious. He is kind, courteous, knowledgeable and honest. He worked tirelessly for our family until we found the perfect vehicle, even coming in on his day off. We are so grateful for the amazing customer service we were provided with, and we highly recommend purchasing through Johnny. Thanks so much - from the entire Vrolijk family.

I drove from Vaughan, Ontario and all I can say it was worth the drive. I dealt with Milan and he has made my purchase experience very smooth and provided excellent customer service. He’s calm and patient and was able to answer all my questions. I would definitely recommend Milan to my friends and family and come back to this dealer when purchasing Volkswagen.

I traded in my Acura for a RAV4 and Milan was a great help. He made us feel comfortable and made sure we had a great experience during the whole process.

Milan and Martha helped us out in a big way. Stranded in Ontario after an accident and the car in for repairs. We were able to purchase a vehicle in Ontario with BC trip insurance and get it all registered and get home. Lots of obstacles but with VW help it all worked out. Great big thanks to all at St Catherine's VW people.

I’d like to thank Milan and Ben for all the hard work they did to make sure I walked away with my dream car! I appreciate it! And thank you to the service department for being amazing with all the little things I have needed over the last month of owning my new car!!

A long overdue review for this amazing team of people! I purchased a new 2022 Tiguan from their dealership in June of this year. The entire experience was flawless and easy from start to finish. They appraised my trade in at a very fair value, and ensured I had all I was looking for in my new SUV. Milan (sales), Rob (management) and Dylan (finance) all teamed together to provide me with the best experience and service possible. I highly recommend this team of professionals for all your auto needs! Highly competitive pricing, great inventory, and even better service! Thank you!

Third time buying a new vehicle from VW St.Catharines and just like the two times before my experience was fantastic. The Sales representative Johhny P. was great. He made the whole process smooth and comfortable. From finding the right Vehicle, to going through the features of the car, he was both friendly and professional and I would highly recommend him if your looking at buying a vehicle from St.Catharines Volkswagen.

Great place to buy a car great employees

I had a phenomenal experience at St Catherine’s VW not only were Aisha and the service department amazing everytime I brought in my Jetta in since I moved to the area, but Johnny and the sales team were super in the purchase of my newest vehicle. Can’t recommend them enough!

Johnny Petrowski was such a great sales rep to work with. He knew the details of the various SUV's I wanted to consider for a purchase and came through with even more detail-oriented service when we found one best suited for my needs. Johnny went above and beyond professional service, he has a great energy and is a pleasure to do business with. Highly recommended!

Experience speaks volume, the level of professionalism was unique, from immediately entering into the building, the atmosphere was welcoming and relaxing. CJ our Sale Rep immediately swung into action and showed us he knew what he was doing, very well organized and willing to go far and beyond to ensuring that we were treated nicely and got us into the next car with no biased or hidden informations. The process was very transparent and he was very helpful. Martha immediately took the financing part into action as well and this was done in few hours, and everything was approved. All ...

From sleepless nights wondering about my end of lease that is quickly approaching, how am I going to drive for hours with my three children to the dealership where I obtained my vehicle? But all my worries disappeared once I reached out to my local VW dealership in St. Catherines and the sales rep. CJ made it all so easy. Within hours my old lease was taken care of. My husband and I are self-employed but Martha from finance worked her magic and a new lease was approved. Everything was transparent, the dealership was clean and bright and the selection ...

Great experience start to finish. Johnny was quick to respond, very informative, efficient and friendly by phone and in person. I don’t particularly like the process of buying a vehicle and will walk away if anything makes me uncomfortable or suspicious. I bought the car so that says a lot. When I picked up the car the good service and salesmanship continued. Very pleased. Thanks Johnny

Just picked up my 2022 Tiguan R! Josh made the entire process so easy-going and I will definitely be back when it’s time to trade in.

Salesman was helpful and polite.

I just want to say that I wasn't the easiest customer for Josh Dawe to work with. I was the customer who kept changing his mind on the vehicle I wanted. He was so great on how he kept me informed of vehicles and taught me alot about the pros/cons. After a month or so, I bought a VW Golf. My wife, daughter and myself are so happy with this car. His easy and honest style worked with us. No pressure but always there when he asked questions.

Dylan is the person who had answers to every issue I faced - it was a long journey to get out dream car and first car in Canada - Tiguan High-line Silver. Due to unavoidable circumstances and miscommunication it got delayed but Dylan and team made it work for us. I will not go in much of the details as in what was done but at the end we are an extremely happy customers - All because of Dylan. He was our Man and we trusted him with everything. A big big thanks to Dylan.

Mr. Gill helped us out through the whole process of financing and got us the great deal. Great experience from Simranjot Singh Gill. Thanks a lot

Spurt of the moment decided to search & trade in my car for an SUV and found myself the next afternoon at St Catharine’s Volkswagen talking to Johnny from the Sales team ! I found the perfect vehicle on their website so I contacted them and he was very helpful and quick to respond. I showed up to the lot and he was right there to greet me the second I stepped out of my car. After a nice test drive and a full rundown of helpful features I’m happy to say I went for it and got myself ...

Despite needing a very expensive repair, I received excellent service at VW on Lake Street. I was matched with a service advisor (John Montague) who explained the diagnosis and was my point of contact throughout the whole 3 day repair process. I was provided a rental car and received timely updates and communication regarding the status of my repair. John M. is a real gem - thank you for everything.

The sales team at St. Catharines Volkswagen is phenomenal! I purchased a used Jetta and got one heck of a deal! Gill was my sales consultant and he was super friendly and accommodating. Ben and Ian handled the paper work and finalized the sale in a professional manner! I would recommend their services to anyone shopping for an automobile! Thank you for the extraordinary experience fellas!

Bought a 2022 Taos back in March. Due to the global supply chain issues, the delivery date was delayed. Regardless, Josh was very up front about these delays and kept in constant communication about the progress of vehicle delivery. Special mentions to Ben and Ian as well who were all very friendly and professional through the entire process. I look forward to buying my next vehicle here.

I purchased a 2021 Jetta one week ago. I have been having so much fun driving it that I wanted everyone to know how great the vehicles and people are at St Catharines Volkwagen. Jonny, Ian and Ben were very helpful and informative in getting me aquainted with all the features on my Jetta. Thank you!

If you're looking to buy a vehicle, St. Catharine's Volkswagen is your destination. Look for Johnny and Dylan those are your go to guys!!!!

I recently just purchased 2020 Atlas Sport. JOSH made this a great experience and has checked in with me as well. I look forward to future business with him. BEN also was very helpful on pick up day and explaining all the fun gadgets i need to learn to use. Thank you

Back in March I went in for a service, myself and Josh who is one of the sales guys got talking about a new car. He gave me great insight on the options I was looking at and answered all of my questions perfectly and never hesitated. I chose a Jetta GLI and then the waiting period began, as the months went on (because of the shortage) all the questions I had for him he answered right away and on time, I never had to wait for him. He got word that a white car was on route to the ...

Great! Thanks again CJ!

This is our fourth car purchased from Johnny Petrowski. It’s always a pleasure doing business with him. He takes care of the smallest detail to the big stuff, from start to finish. Thanks also to the rest of the St. Catharines VW team. We will definitely be back again and again!

Super easy financing. Awesome staff too Josh Ian and Ben were a great help 🙂

I had an amazing experience at St. Catharines Volkswagen. I had the pleasure of working with Alex, who helped me find the perfect used Tiguan. He found exactly what I was looking for and made the process of trading and purchasing seamless. He provided excellent customer service and always had a smile on his face. Thank you to Ben and Ian as well for their assistance. If you are at St. Catharines Volkswagen be sure to ask for Alex, you will not be disappointed!!

Excellent service—timely and friendly! John, Brendan, and the entire VW Service team here were great! My check engine light started flashing while I was on the highway and I needed to have my car towed here in the middle of the night. I left my keys with a note in their drop box and first thing the next morning, without me even having to call in, John had my car lined up for service. Both John and Brendan kept me updated on the status of my car and even had some other things checked and fixed for me while ...

Thank you St Catharines VW and thank you Josh and Ian. They were super helpful and did their very best to accommodate our needs.

Well great job by simranjot singh. I got my car within timeframe. It looks great and have transparency in the deal.

I was referred to Josh Dawe, the lease manager, from another satisfied St. Catharines Volkswagen customer. Josh was helpful, communicative, and personable. I would highly recommend speaking with him if you're interesting in leasing.

My husband and I picked up our new vehicle yesterday, 2018 VW Atlas, and we love it. Our experience at this dealership and with the team of folks we dealt with was amazing. Alex Maiuri was the Sales Consultant that we were dealing with and he was great. He has a wealth of knowledge of all of the models for sale, and was able to help us to decide which vehicle would be the best choice for our family. I also left behind an item of great emotional attachment in our old car in error. Alex, upon my return, was able ...

Just purchased my first car from here. Josh (sales), Dylan (finance) and Ben (delivery coordination) we’re all absolutely awesome to work with! They were all very nice, genuine and knowledgeable people and they helped me through the first time purchasing process. Josh helped me through selecting which car was the best fit for me and was able to get me a really great price on the Taos, Dylan explained really clearly my financing options and secured me a good financing rate, and Ben showed me all the ins and outs of the car and made sure it was looking ...

Ben was able to get me the exact car I wanted and worked really hard to ensure I got the best deal and trade in value possible. All staff were very friendly and professional. If you're looking to get into a VW - Ben is your guy. Fantastic experience, thanks Ben!

I have been seaching for the wright SUV and the vw atlas meet all my needs and looked great . I visited the st cath dealershp and was treated fantasic , They were very nice to deal with and answered all my questions with no hesitation the store was clean and test drive in the atlas was a joy .When i left the dealer ship i new that Myself my dog coco and partner would be back .We came back and purchased the new atlas from Johnny and that was very semless he and the managers and buisness agent were all stand ...

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