TDI Volkswagen Owners

UPDATE: Claims can be submitted via the online Claims Portal or paper claim form available here. On April 28, the Claims Portal experienced an issue with the dealer postal code lookup that may have affected the ability to complete a claim. The Portal is now operational. We are continuing to monitor the Portal and will provide updates as needed.

*   *   *

Canadian settlement class members and U.S. customers with eligible Volkswagen and Audi 2.0L TDI vehicles originally sold or leased in Canada may now submit claims for benefits under the 2.0L TDI Settlement Program. Claims can be submitted via the online portal or paper claim form that are available on this website. The paper claim form can also be obtained by calling the Canadian Settlement Claims Centre at 1-888-670-4773.

As their claims are approved, claimants will, where applicable, be able to schedule appointments with their preferred Volkswagen or Audi dealership in Canada to complete their settlement transactions.

Claimants will have until September 1, 2018 to submit a claim.

Volkswagen / Audi 2.0 Litre TDI Emissions Settlement Program in Canada Link

Volkswagen Claims Portal  


Update re: Canadian Class Action Discussions

Volkswagen is in ongoing discussions with plaintiffs related to the TDI consumer class action in Canada. The Court’s order requiring the parties to keep the details of their discussions confidential will remain until a settlement agreement is reached and the Court approves communication of the settlement to consumers.

It remains our primary goal to reach terms that treat our valued Canadian customers fairly.

As a reminder, the Ontario Superior Court of Justice and the Superior Court of Quebec have each scheduled October 18th for the next update on the status of these settlement discussions. Additional Ontario Court dates are scheduled for December 19th and 20th. In the event that a settlement agreement in Canada is reached earlier than the scheduled dates, the parties will advise the Courts and request earlier appearances.

TDI Update: U.S. court filings regarding U.S. 2.0L TDI vehicles

October 18, 2016

Today, Volkswagen and plaintiffs in consumer class actions updated the Ontario and Québec Courts on the ongoing progress of discussions regarding affected 2.0L TDI vehicles across Canada.  The parties continue to engage in productive discussions and will keep the Courts updated.  The details of the discussions remain subject to the court order of confidentiality while the parties work to reach a settlement.
 

September 30, 2016

Corporate Statement

We have advised Volkswagen Group dealers that model years 2016 and 2017 2.0L TDI Vehicles will not be available for sale in Canada. While the 2.0L TDI engine will not be available on our MY 2017 vehicles, we will continue to evaluate the option of offering 2.0L TDI engines in select models in the future.

 
August 25, 2016

TDI Update re: U.S. Court Hearing – August 25, 2016
Volkswagen Group of America appeared before U.S. District Judge Charles Breyer on August 25, 2016 to provide an update regarding 3.0L V6 TDI vehicles in the U.S. market. Volkswagen Group of America continues to work closely with U.S. regulators towards approvals of repairs for these vehicles.  Judge Breyer has scheduled a follow-up hearing for November 3, 2016.

Additionally, Volkswagen Group of America announced that it has reached an agreement-in-principle with Volkswagen dealers in the U.S. relating to 2.0L and 3.0L TDI vehicles affected by the emissions issues. The parties have agreed to keep the details confidential as they work to finalize an agreement. Once there is a final detailed agreement, it will be subject to Court approval.

 On June 28, Volkswagen reached proposed settlements regarding the 2.0L TDI vehicles in the United States, including a proposed class settlement with U.S. consumers. The proposed settlements are subject to the approval of a U.S. federal court.

This filing concerns the consolidated U.S. court proceedings in the U.S. market. In Canada, parties to proposed class proceedings are in discussions about potential settlements and remedies for affected 2.0L TDI vehicles nationally. The parties aim to provide a progress update to Canadian Courts on or before July 29, 2016.

Volkswagen continues to work with the U.S. Environmental Protection Agency to develop approved vehicle repairs as quickly as possible. Upon approval, repairs would be offered to Canadian customers in full co-operation with Environment Canada.

Canadian customers do not need to take any action at this time. Canadians who want to learn more about the proposed U.S. settlement can visit VWCourtSettlement.com.

Volkswagen takes this matter very seriously and continues to work closely with Canadian regulators to resolve this issue for all affected customers.
 

Updated news April 21, 2016 : At a hearing on April 21, 2016, U.S. District Judge Charles Breyer was pleased to report that all parties involved have reached an “agreement-in-principle” that addresses the majority of the affected vehicles. The Judge has ordered that all details of the agreement-in-principle remain confidential until further details are filed in court on June 21. Details of the agreement will be made public at that time.

Letter from the President

September 18th is a day I will never forget.  This was the day we were told about Volkswagen’s use of a software program that allowed some of our diesel vehicles to be emissions compliant only when they were being tested in simulated road conditions.

The situation we’ve found ourselves in over the past few months has rested heavily with me, and with everyone in the Volkswagen Canada family.  Our company’s actions have caused our employees, our respected dealers and our loyal customers to question Volkswagen, and our values.

Rightly so.

Recent events have caused confusion, disappointment, and anger.  We recently ran a series of ads to explain what we believe these actions have done to erode our legacy, and your trust.

We understand that our voice now needs to be direct, honest and contrite.  Moreover, we know that our actions, much more so than our words, will shape your opinions about Volkswagen.

I have spent my entire career in the automobile industry, and that makes me very proud.  The years I’ve spent at Volkswagen make me even prouder.  I love this company, its trusted dealers and its exceptional customers.  I know what we’re capable of doing, and I’ve seen us exceed expectations many times.  But, I also know that a great past is no guarantee of a great future.  We need to work for that.  We need to earn the right to regain the trust we had before this scandal broke.

Did we mess up?  Yes.  Do we have all the answers?  No.  Can we be accused of being too silent for too long?  Perhaps.  Are we doing everything we can here in Canada to work with Volkswagen Group of America and our head office in Germany to get to the bottom of this?  Absolutely.

As we have no engineering facilities in Canada, and the software was developed beyond our borders, we’re relying on our colleagues in Germany to determine what the fix will look like.  That’s not an excuse for what happened, just context.  As a company we are all responsible for acknowledging and addressing the issue we now face.

People want to know what we’re going to do next, and that’s not easy to answer yet.  As noted at the U.S. Congressional Hearing in October, Volkswagen is hoping to begin a fix on our newer model diesel cars, those built in 2015 and 2016, in the early part of the New Year.  In addition, we’re working feverishly to determine what the ‘fix’ will look like for the older models, as well as the timelines and implications.  We’ll examine every option available and consider what will be the best result for our customers and for the environment.

Regardless of the solution we ultimately land on, I commit to you that Volkswagen Group Canada will stop at nothing to rebuild your trust and respect.

And, while it frustrates me to not have much of the information our customers and dealers want, and that we can’t yet make many of the assurances the public and media may expect, I am committed to keeping the channels of communication open.  The latest information is always available at www.vwemissionsinfo.ca.

Last week we reached out to our customers with a simple gesture of goodwill for their continued patience while we work to identify the required fixes for the vehicles affected.

We are very proud of the base of support we have built in Canada over the past 60 years.  Canadians have always embraced the Volkswagen brand, and for that we are extremely humbled.  Each and every day our team continues to push itself to honour and validate that loyalty.

Over the last few weeks, while much seems to have changed, one thing has remained constant: our commitment to our customers.  So many people, around the world and throughout Canada, support the Volkswagen brand.  We now need to regain that trust.  That’s our guiding light.  We will not lose sight of it.
 
Maria Stenstroem
President Volkswagen Canada

Update Regarding the Owner Credit Package - January 24, 2016

As we continue to work to identify technical fixes for the emissions issue, Volkswagen Canada is providing affected owners with a gesture of goodwill for their continued patience. The Package consists of:

- $500 for use at Volkswagen Dealerships only;
- A further $500 for use at Volkswagen Dealerships or anywhere credit cards are accepted and;
- No-charge 24-hour Roadside Assistance for three years, with unlimited mileage.

Owners of both 2.0L TDI and 3.0L V6 TDI vehicles can check their vehicle’s eligibility for the program using our lookup tool, by clicking the “learn more” button here.  Please have your vehicle information number (VIN) handy as you will need this to check your vehicle’s eligibility.

Overview  - What Happened
Software installed on some of our vehicles permitted deviations in nitrogen oxide emissions (NOx) performance depending on whether the vehicle was running during a regulatory compliance-related test cycle or running outside the test cycle during normal road use. This is the subject of the current investigations. No one in Canada is responsible for what occurred.

Safety & Environment
As the EPA and Environment Canada have both verified, this issue relates to Emissions only. The safety of the vehicles is not affected. Volkswagen is cooperating with regulatory authorities to determine what corrective actions are required. Updates will be provided to dealers and all impacted customers as soon as they are available.

Getting it Fixed
Volkswagen is working with regulatory agencies in Canada and the US to confirm the facts and determine the appropriate course of action. Once this is known we will communicate with all affected customers. It is not yet clear what action will need to be taken with affected TDI models, but we are working to establish this and will inform affected customers as quickly as possible.

Quick Links for VW Owners

FAQ - frequently asked questions regarding your TDI

News and Updates - for all information and updates regarding the TDI Emissions

Cars Affected - Volkswagen 2.0L TDI vehicles manufactured between 2009-2015 and 3.0L V6 TDI vehicles manufactured between 2009-2016 are affected by the emissions issues. Link to quick search tool

Getting it Fixed - helpful information on the fix process

Owner Credit Package - Registration and details of the Owner Credit Package

For more information please feel free to reach out directly to Volkswagen Customer CARE at 1-800-822-8987.


 
 

Visit St. Catharines Audi